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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
What happens if I don't like my stick?
What happens if I don't like my stick?
All MyBauer sales are final. If there is a manufacturing defect, please contact web-eu@bauer.com.
How many sticks can I order at one time?
How many sticks can I order at one time?
There is no limit to how many sticks you can order, within a single order. Regardless of how many sticks are ordered, your shipping fee will remain the same.
How long will it take for my order to be delivered?
How long will it take for my order to be delivered?
Pro Custom and Custom Sticks will take approximately 30 to 45 days. Please note that lead times may vary based on configurations, during peak production periods and if shipping is unexpectedly impacted due to global restrictions.
How do I track my order?
How do I track my order?
While we strive to have precision fitting, it is virtually impossible to have 100% accuracy with all the different anatomy Once your order is on its way, you will receive a shipping confirmation to the e-mail address provided during checkout. This email will contain your tracking information.
Is there a place that I can see some of the component options that are offered?
Is there a place that I can see some of the component options that are offered?
Yes. Fit In Store dealer locations will have samples of color swatches, grip finishes and textures, as well as our Custom PRO curves.
What does it mean when I am asked if I was "Fit In Store" during checkout?
What does it mean when I am asked if I was "Fit In Store" during checkout?
If you built your MyBauer Stick with assistance of a retail store, you would select "yes" during this step of checkout. This also applies to future/repeat orders. If you built your MyBauer Stick at home, without the assistance of a retailer, then you would select "no".
Are the Custom PRO curves that are available the actual custom patterns?
Are the Custom PRO curves that are available the actual custom patterns?
Yes. These are the actual custom curves that our PRO athletes are using on-ice.
Do prices vary amongst Senior, Intermediate, and Junior size sticks?
Do prices vary amongst Senior, Intermediate, and Junior size sticks?
Yes. Depending on the size of stick that you order, pricing will vary – similar to our retail stick offering.
WARRANTY INFORMATION
WARRANTY INFORMATION
WARRANTY POLICY
WARRANTY POLICY
STANDARD 30-DAY WARRANTY ON QUICK TURN, CUSTOM, AND PRO CUSTOM STICKS
Warranty begins upon delivery of your product.
Because of the 2-stick minimum order, both Pro Custom sticks have a 30-day warranty from date of delivery. You must file 2 separate claims (1 per stick) if both sticks break within the same 30-day warranty period.
WARRANTY PROCESS
WARRANTY PROCESS
To start your stick warranty claim, please contact us directly by sending an email to web-eu@bauer.com. Be sure to include the following information:
Full mailing address
Phone number
Model (i.e., MyBauer Custom Vapor Stick)
Variations (i.e., left or right, blade pattern, flex)
Image receipt showing date of purchase
Bauer.com order number
Photo of the entire stick, illustrating the breakage area
Once all the necessary information has been received, a member of our team will get back to you via email with the next steps.
You may also reach us by calling our Stick Warranty Department at +46 31 705 52 95, Monday-Friday, 8:30 - 16:00 CET.