WARRANTY

If you are outside North America, please initiate a stick warranty by email at warranty.europe@bauer.com

For Russian customers: The warranty is provided in accordance with Russian law. Please contact the location where you purchased your BAUER product. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at office@inter-commerce.ru.

You may send an email to web-warranty-eu@bauer.com to initiate a warranty claim. Please include full mailing address, phone number, model: name of stick, hand (left or right), blade pattern and flex, serial number and date of purchase and a photo of your original receipt, showing the white serial number sticker, as a well as a full photo of the stick, showing the black serial number on the stick, as well as a 3rd photo of showing the breakage area. Once all the necessary information has been received, a Return Authorization will be created and sent to you by return email.

You may also reach us by calling our Stick Warranty Department between the hours of Monday-Friday 8:30 – 16:00 CET at +46 31 705 52 95

How does local law relate to this warranty? This warranty gives you specific legal rights, and you may also have other rights which vary regionally or nationally. Some locales do not allow limitations on the length of time an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the category list below and if you have a valid bauer.com order number and you are within the listed warranty parameters, you may contact us:

U.S. Residents: warranty.us@bauer.com or contact us at 1-888-509-6875

Canadian Residents: warranty.canada@bauer.com or contact us at 1-888-509-6875

Please note that warranty claims apply to defects in workmanship only, within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport. Valid warranty claims will result in a one-time replacement.

Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the table, and you have purchased from a local retailer, you should contact the retailer, where they will be happy to review your claim and guide you through any next steps.

Please note that in order to be eligible for a warranty claim, you must present your original receipt to the retailer. Your retailer will not be able to process your claim without a valid proof of purchase.

Please note that warranty claims are for for any defects in workmanship within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport. Valid warranty claims will result in a one-time replacement.

While warranty exceptions are unlikely, if more time has passed than the specified warranty parameters since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S. Residents: warranty.us@bauer.com or 1-888-509-6875

Canadian Residents: warranty.canada@bauer.com or 1-888-509-6875

If you reside outside of North America, please email warranty.europe@bauer.com

For Russian customers, the warranty is provided in accordance with Russian law. Please contact the location where you purchased your BAUER product. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at office@inter-commerce.ru